Factors affecting borrowers’ turnover in microfinance institutions: A panel evidence
نویسندگان
چکیده
In the era of competitiveness, clients or borrowers remain an important asset for financial institutions, as they are ultimate source revenue. Although departure from one microfinance institution (MFI) to another is a common phenomenon, manner in which organizational characteristics affect turnover largely unknown context industry. Hence, by utilizing recent (2010–18) data on 235 MFIs global industry, this study investigates factors affecting borrower rates (BTR) employing conventional panel regression techniques. To overcome endogeneity and ensure robust dynamic results, generalized method moments (GMM) has also been used study. The findings reveal that efficiency-wage self-sufficiency reduce BTR, while staff rate, write-off ratio average loan size increase BTR. Our results even after controlling several market macro-economic factors. could be utilized generate policy implications borrowers’ turnover.
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ژورنال
عنوان ژورنال: Annals of Public and Cooperative Economics
سال: 2021
ISSN: ['1467-8292', '1370-4788', '0770-8548']
DOI: https://doi.org/10.1111/apce.12325